Privacy Policy

At Payment21®, we are committed to safeguarding your privacy and protecting your information against unauthorized use.

The following statements explain the policies we adhere to regarding data collection, information security, and privacy standards.

About the information we collect

Payment21® provides payment products and services primarily for commercial enterprises.

As part of our business operations, we routinely collect and retain information about our customers. This information is necessary for us to be able to provide our services or provide information about our services and company. Use of this information by Payment21® includes, but is not limited to: administration of records; execution of accounting and funding; compliance with laws and regulations; and/or the development of future products. Payment21® is the sole owner of the information collected. We will not sell, share, trade, or rent this information in ways inconsistent with this statement. Our customers are primarily businesses or other non-person legal entities. While most of the information we receive and collect is not of a personal nature, portions of the transaction information we receive may include public and non-public information about individuals as well as about the entities with which they conduct business activities. Regardless of the nature of the information, whether it is information we have solicited directly from our customers, from visitors to our website, or whether we collect the information during the processing of transactions, we regard all such information as "private" and take steps to protect its integrity and confidentiality.

No private information regarding specific persons will be provided to any third party except:

  • To obtain commercial and credit information in order to establish, maintain or renew a customer's contract(s)
  • As may be required to provide any of the services to which a customer has subscribed
  • As may be legally permitted
  • To assist in preventing money laundering or prosecuting fraud, or to otherwise comply with a government requirement or request
  • To comply with the rules and regulations of any payment network or platform
  • With the person's written consent

This policy does not preclude Payment21®'s unrestricted use of non-personal, summarized, derived, or aggregate information (i.e. volumes, totals, averages, etc.). In addition, Payment21® may provide information, from time to time and as allowed by our customers' respective contracts, to entities that have products or services that may be of interest to them.

Information collected via our website

We may solicit, collect or retain public or personal information regarding customers or visitors to our website(s) in order to allow Payment21® to respond to requests about products and services, for investor information, etc.

Such information (i.e. name, address, telephone number, e-mail address) is provided voluntarily by the visitor and will be used to contact the visitor to follow up on the visitor's request.

Third Parties

Portions of our services may be provided by organizations with which Payment21® has a contractual relationship. In such cases, Payment21® may provide collected information, safeguard it, and abide by applicable law. In the event our business relationship requires Payment21® to perform credit reporting activities, we may share your information with third parties. We may also be required to disclose personal information in response to requests by legal, governmental, or regulatory agencies with proper jurisdiction.

Commitment to Security, Privacy and Standards

At Payment21®, we take the responsibility to protect the security and privacy of our users  seriously (including the protection of the information we receive). We have established effective policies that define our commitment to data security and the information technology we administer. We continually review policies and procedures to assure that they are appropriate and effective in meeting our commitments to our community, our customers, and ourselves. Strict internal procedures and control mechanisms require that individuals' access to information is controlled according to job responsibility and legitimate "need to know." To the degree reasonably possible, access controls are narrowly defined in order to restrict information access to that which is necessary and consistent with our personnel's respective job function(s). Any suspected attempt to breach our policies and procedures, or to engage in any type of unauthorized action involving our information systems, is regarded as potential criminal activity. All suspected computer mischief will be reported to the appropriate authorities.

Security Practices

Payment21® uses a variety of controls and measures to protect personal or sensitive information. These include industry-standard encryption, physical access security, secured networks and servers, anti-virus protection, vulnerability scans, firewalls, intrusion detections, defense monitoring and other appropriate technology. We test, review, and update this technology from time to time in order to improve and enhance our security systems.

Changes to Payment21®' Information Security and Privacy Statement

In order to ensure Payment21®'s information security and privacy policies are appropriate and effective and that these policies reflect the ongoing changes in our industry, Payment21® reviews its policies from time to time and may make changes to these policies and practices as it determines them to be warranted. When changes are made that affect Payment21®'s Privacy Statement, this website will reflect such changes. Should you have any questions or comments regarding this Privacy Statement, please contact us.

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